Frequently Asked Questions

How much does the service cost?

The service is absolutely FREE, there is no cost at all to you.

Will my details be made public on the site?

No, the only time anyone can view your details is when you authorise to do so, and choose to submit them to a builder once you are happy with the quote provided.

How can I be sure the tradesmen are qualified and insured?

A tradesman who has the relevant and valid qualifications should be able to show you a copy of them without any hesitation so don’t be afraid to request that! Please also read our Guide to hiring a tradesman section.
Please note ANY information provided on the tradesmens profile has to be verified by yourself prior to hiring.

How do I contact the tradesmen?

Once you click to submit the job, we will automatically send your details to the relevant tradesmen who will be intouch with you with excellent quotes. Alternatively the tradesmen's contact details will be on their profile if you wish to contact them.

If any of your queries haven’t been answered above please feel free to contact us.

Is there any benefits for the customer compared to competitor sites?

We believe so, we do not charge lead fees, success fees or commision to our tradesmen like other sites which ultimately will be added to the customers end quote. In doing so we believe we can help our tradesmen offer the most competitive quotes to you.

Is the membership free for 2009?

Yes, as an introductory promotion all memberships are free for 2009.

Whats included in my annual membership?

Everything is included in the membership, you can quote for as many jobs as you want to and be listed on our comprehensive directory without any additional charge.

Do you charge a lead fee or success fee like other sites?

No, we understand how difficult it can be for tradesmen especially in the current climate and we do not believe in taking a percentage of your earnings or charging you to use a site you have registered for.

How much will the membership be in 2010 and how do I pay?

The membership is £90 + vat for 12 months or £25 + vat per quarter, we believe this is excellent value compared to other sites as there are no additional charges and you get full access to bid for jobs and get listed on our comprehensive directory.

The membership is paid in advance through PayPal, when logging into your account click on 'Extend membership' this will redirect you to the secure paypal site were you can easily pay by various credit and debit cards (a paypal account is not required).

If you wish to pay by cheque contact admin@therighttradesmen.com.  Please note however that cheque payment is only accepted for 12 months subscription and your profile will not become live until the cheque has cleared.

Can I edit my profile?

Yes, this very simple to do, just login and edit your details.

Agree things beforehand

• Get a written quote and contract covering the work, the price, payment arrangements and start/finish dates.
• Before you make any final payment make sure you are satisfied the work has been carried out properly and meets the terms of the contract.
• Be suspicious if you are suddenly being charged for extra expenses. If you have agreed a price beforehand for the work, you should not have to pay for 'extras'. Don't be embarrassed to ask receipts.
• Sometimes unexpected extra work will be needed, but agree the additional costs in writing before extra work starts.

Payment

• Try to avoid paying deposits, particularly large deposits, and don’t ever pay the whole amount up front. There is a risk that the trader could disappear with your money and you will have less leverage over completion, quality etc.
• In all cases, you should try and keep back enough money to keep pressure on the trader to get on with the job and to finish it properly.
• But be fair about completion: pay promptly if everything contracted for has been completed satisfactorily.

Get and keep the paperwork

• Get an invoice, including VAT, and ask for a signed receipt for every payment you make - keep all invoices and receipts.

Pay the company

• Do not pay an individual builder, always the company.

When paying on credit

• If you have any kind of credit agreement, think carefully and take legal advice before you withhold payments as your future credit rating could be affected.
• If you paid by credit card or the work is being financed by a credit agreement arranged by the trader, the lender is jointly liable with the trader for any breach of contract (if the work costs between £100 and £30,000). Tell the lender if there is a dispute.